I have been over the mobile phone for three hrs looking to take care of a problem where my bag was break up open up and my belongings lacking.
I tried to make reservations for a nearby lodge through your Airline Accommodations services just to know that there were no vacant rooms available. I was still left to hitch the rest of the displaced travellers to snooze during the airport terminal on the cot by using a blanket and pillow. I'm appalled that within the twenty first Century, I had to working experience this level of humiliation.
I realize that it could be a while in advance of USAIR and American software is going to be synched. But, there is not any cause for your agents to be so disconnected.
i procured a ticket #TMRYPL on jan one 2016 departing bflo ny to melbourne, fla, I used to be unable to make use of the ticket and had dr. Be aware to verify when making contact with one of one's agents I had been advised though the credit rating is fo r130.
However because of weather I used to be unable to get out with the tri metropolitan areas punctually this previous week. Having said that I'm really frustrated with American Airways client service.
Attempting to change a reservation date for the last three times/nights. Each agent We now have gotten has possibly transferred us away from our phone producing A different hours wait or has hung up on our simply call.
I are already an AA client for over twenty five years. Your service is now disappointing to state the least. It is in all parts of service from sign in to , tavel to baggage dealing with.
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When there was about a 50 % hour to land I noticed the flight attendant who noticed us be guided to seat there, Mrs Fatima, she remenbered in a similar minute And that i connect with him and he or she repeated that we actually must be there. In this instant he stated “be sure to, don´t be concerned, I´m not fearful any longer, this means you shouldn´t be anxious any more”.
It may be a glitch to you personally however it implies that I've to face in a lengthy line that's extremely unpleasant with a knee cap which has been broken.
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Senores Ameican Airways,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo New York,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso period lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar lodge,comida por culpa del retraso,yo llame esa noche en el lodge y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.